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WEBINAR - Designing an Effective Complaint Management System

Added on 04-09-2019

Rising stakeholder expectations and regulatory pressure require companies to install an operational-level grievance mechanism to be able to identify adverse human rights impacts at early stages and prevent them from escalation.

Often companies face difficulties in designing and implementing a viable complaint management system, yet the grievance mechanism can only serve its purpose if stakeholders are aware of it, trust it and are able to use it.

Join the webinar to:

• Understand the changing context of operational-level grievance mechanisms (OLGMs) in the European legislation;

• Learn how to align your complaint management processes with international framework;

• Recognize the role of OLGMs in getting access to project finance and investment;

• Become acquainted with common challenges and pitfalls of providing a remedy;

• Learn best practices;