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    BITC Ireland (ESB) - Personalising energy saving recommendations for customers Private

    ESB Electric Ireland’s Energy Saving Wizard is an online tool which guides customers through a series of questions about their house and their energy consumption patterns. From the answers provided we can offer energy saving recommendations personalised to the customer’s home. These...

    BITC Ireland (O2) - Making a difference to youth mental health in Ireland Private

    Think Big in Ireland is a bespoke programme, designed by both O2 and Headstrong (the expert organisation in Ireland on youth mental health) to enable young people to deliver projects in their community that make a difference to young people’s mental health. For project ideas which are...

    BITC Ireland (PepsiCo) - Achieving a greater work-life balance by doing one simple thing Private

    One Simple Thing (OST) was developed to afford individual flexibility to achieve work-life balance. Employees and their manager share the responsibility of agreeing a goal that will make a positive change to the employee’s work-life balance. The manager initiates the discussion with each...

    BITC Ireland (Pfizer) - Working in partnership to promote positive skills for living Private

    • Developing a cross Company collaboration, with equal voice and shared responsibility. There were four companies in the programme: Pfizer, Sodexo, Dodder Valley Partnership and BITCI. A new departure, this approach poised key challenges:

    1. building a trusting working relationship between...

    BITC Ireland (Sodexo) - Fostering a culture of inclusion Private

    Sodexo’s diversity and inclusion council was formally launched in May 2008. The following year, it helped to launch the Spirit of Inclusion, a training programme that is compulsory for all Sodexo managers. This one day programme was developed by Sodexo and is delivered by specially trained...

    BITC Ireland (Ulster Bank Group) - Understanding and meeting customer expectations Private

    Ulster Bank carried out extensive qualitative and quantitative research during 2009/10 to better understand the issues that matter most to its customers. This market intelligence highlighted that customers wanted their bank to offer a more helpful service, identifying three key areas of focus:

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