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    BITC Ireland (ESB) - Personalising energy saving recommendations for customers Private

    ESB Electric Ireland’s Energy Saving Wizard is an online tool which guides customers through a series of questions about their house and their energy consumption patterns. From the answers provided we can offer energy saving recommendations personalised to the customer’s home. These...

    BITC Ireland (O2) - Making a difference to youth mental health in Ireland Private

    Think Big in Ireland is a bespoke programme, designed by both O2 and Headstrong (the expert organisation in Ireland on youth mental health) to enable young people to deliver projects in their community that make a difference to young people’s mental health. For project ideas which are...

    BITC Ireland (PepsiCo) - Achieving a greater work-life balance by doing one simple thing Private

    One Simple Thing (OST) was developed to afford individual flexibility to achieve work-life balance. Employees and their manager share the responsibility of agreeing a goal that will make a positive change to the employee’s work-life balance. The manager initiates the discussion with each...

    BITC Ireland (Sodexo) - Fostering a culture of inclusion Private

    Sodexo’s diversity and inclusion council was formally launched in May 2008. The following year, it helped to launch the Spirit of Inclusion, a training programme that is compulsory for all Sodexo managers. This one day programme was developed by Sodexo and is delivered by specially trained...

    BITC Ireland (Ulster Bank Group) - Understanding and meeting customer expectations Private

    Ulster Bank carried out extensive qualitative and quantitative research during 2009/10 to better understand the issues that matter most to its customers. This market intelligence highlighted that customers wanted their bank to offer a more helpful service, identifying three key areas of focus:

    Microsoft - Child online safety education materials for children with hearing disability Private

    In February 2009, Microsoft together with Nobody’s Children Foundation and Safe Driver Foundation has developed the educational material on safety on the web, addressed to primary school pupils, their teachers, parents and custodians. The educational package is based on series of cartoon video...

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