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    Toyota Motor Europe - CSR management capacity enhancement Private

    To facilitate the communication and understanding of Toyota’s position on CSR, and to encourage active participation of affiliates in CSR strategy development, Toyota took several actions:

    • Setting up a specific structure: Toyota Europe CSR network. The top management of each affiliated...
    Enel - Alternative Dispute Resolution (ADR) procedure Private

    Enel offers a quality service that places particular focus on the customers' needs, even when disputes and complaints arise. The Joint Alternative Dispute Resolution (ADR) Procedure - including 17 National Consumers Associations – enables customers to reach rapid, friendly agreements without...

    BITC Ireland (CRH) - Using Solid Recovered Fuel (SRF) as a substitute for coal Private

    Approximately 40% of the CO2 generated in the production of cement clinker arises from the carbon content of the fuels used, due to the traditional reliance on fossil fuels within the industry. In order to reduce the carbon footprint of its process, Irish Cement has embarked on a programme of...