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1 to 10 of 10 solutions
    Forética (Caja Navarra) - Civic Account: Do You Know How Much Your Bank Earns from You? Private

    The solution consists of creating a new right for customers, the right to know the profit Caja Navarra obtains from them as individuals as well as how much their contributions are to the social projects.  In support of this the company has decided to send each of Caja Navarra's 650,000...

    BITC Ireland (Telefónica O2) - Block It Private

    Block It is designed to combat bullying on mobile phones.  It works by blocking unwanted text, picture and video messages from other mobile phone numbers.  The service is free of charge to O2 customers.  It can block messages sent from any Irish mobile phone operator and will work on any...

    Enel - Alternative Dispute Resolution (ADR) procedure Private

    Enel offers a quality service that places particular focus on the customers' needs, even when disputes and complaints arise. The Joint Alternative Dispute Resolution (ADR) Procedure - including 17 National Consumers Associations – enables customers to reach rapid, friendly agreements without...

    Forética (Caja Navarra) - Civic Banking: transparency and participation Private

    Civic Banking has been implemented through the creation of and encouragement to exercise new rights for the bank's more-than-640,000 customers, all with a single objective in mind: to create a form of banking in favour of socially responsible values as a differentiating factor to allow us to...

    BITC Ireland (Telefonica O2) - iPhone app prototype for children with autism Private

    Irish Autism Action (IAA) is Telefonica O2 Ireland's charity of choice since 2005. One of the overarching objectives of the O2 & IAA partnership is to use and harness O2's technology to help children with autism communicate better. In 2009, O2 helped a parent of two children with autism along...

    Forética (Philips & Zeltia) - Responsible and Sustainable Innovation Private

    This project is a three year project which aims to obtain a scientific understanding of the link between innovation and CSR as a cornerstone of competitiveness. The first phase, which is due to end of 2010, will develop a research publication around the topic, a SWOT analysis of Innovation+CSR...

    BITC Ireland (CRH) - Using Solid Recovered Fuel (SRF) as a substitute for coal Private

    Approximately 40% of the CO2 generated in the production of cement clinker arises from the carbon content of the fuels used, due to the traditional reliance on fossil fuels within the industry. In order to reduce the carbon footprint of its process, Irish Cement has embarked on a programme of...

    BITC Ireland (EBS) - Demystifying financial jargon for all Private

    The EBS/National Adult Literacy Agency (NALA) Financial Literacy Programme started over six years ago, the ultimate aim being to enable people to make informed and relevant financial decisions on a daily basis. www.makingcents.ie is a free online financial education resource aimed at anyone who...

    BITC Ireland (ESB) - Personalising energy saving recommendations for customers Private

    ESB Electric Ireland’s Energy Saving Wizard is an online tool which guides customers through a series of questions about their house and their energy consumption patterns. From the answers provided we can offer energy saving recommendations personalised to the customer’s home. These...

    BITC Ireland (Ulster Bank Group) - Understanding and meeting customer expectations Private

    Ulster Bank carried out extensive qualitative and quantitative research during 2009/10 to better understand the issues that matter most to its customers. This market intelligence highlighted that customers wanted their bank to offer a more helpful service, identifying three key areas of focus: