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    IMS – Entreprendre pour la Cité (PSA Peugeot Citroën) - Application of the Global Framework of Social Responsibility to Group Subsidiaries Private

    The global framework agreement on the company's social responsibility was executed on March 1, 2006, by PSA Peugeot Citroën's management and the FIOM (Fédération Internationale des Organisations des Travailleurs - International Federation of Workers' Organizations) and the FEM (Fédération...

    IMS Entreprendre pour la Cité - Measuring and managing social policies Private

    IMS-Entreprendre pour la Cité has further developed its audit tool to help companies in all sectors to measure and develop their social performance.

    The tool is based on a standard developed following a year-long consultation process with member companies to identify best practices and...

    Enel - Alternative Dispute Resolution (ADR) procedure Private

    Enel offers a quality service that places particular focus on the customers' needs, even when disputes and complaints arise. The Joint Alternative Dispute Resolution (ADR) Procedure - including 17 National Consumers Associations – enables customers to reach rapid, friendly agreements without...

    Enel - Campaign on new Code of Ethics Private

    The new Code of Ethics has been reviewed by a working group involving Audit, Company Secretariat department and CSR unit; it was finally approved by the Board of Directors on September 11th 2009.

    The Campaign on the New Code of Ethics, created by the Internal Communication Department featuring...

    Titan - Effective Stakeholder Engagement Private

    TITAN’s approach for stakeholder identification is based on international standards and best practice, aiming both at internal and external stakeholders. The main principles for identification are guided by the U.N. Global Compact definition regarding the “within the sphere of influence”...