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    Toyota Motor Europe - CSR management capacity enhancement Private

    To facilitate the communication and understanding of Toyota’s position on CSR, and to encourage active participation of affiliates in CSR strategy development, Toyota took several actions:

    • Setting up a specific structure: Toyota Europe CSR network. The top management of each affiliated...
    Enel - Alternative Dispute Resolution (ADR) procedure Private

    Enel offers a quality service that places particular focus on the customers' needs, even when disputes and complaints arise. The Joint Alternative Dispute Resolution (ADR) Procedure - including 17 National Consumers Associations – enables customers to reach rapid, friendly agreements without...

    Enel - Campaign on new Code of Ethics Private

    The new Code of Ethics has been reviewed by a working group involving Audit, Company Secretariat department and CSR unit; it was finally approved by the Board of Directors on September 11th 2009.

    The Campaign on the New Code of Ethics, created by the Internal Communication Department featuring...