TIM/TELECOM ITALIA SPA

Type

Type 1: Commercial partnership

Sector of the company/organisation

Telecommunication Services

Name of activity/project (or solution offered)

EXPO 2015 DIGITAL SMART CITY COMMAND & CONTROL CENTER

Relevant urban sustainability topic

mobility
resource-efficiency (waste, water, materials, circular economy,…)
infrastructure (built environment)
sustainability strategy (strategy development at city level, urban planning,…)

Start year

2014

End year

2015

Brief project summary

Expo2015 Smart City Command & Control Center is a main operation center that manages more than 250.000 peak daily visitors, 120 Pavilions, 10.000 employees, tons of food that have to be separated and transported. TIM has managed this complexity introducing an innovation based on Internet of things and big data.

Short activity description

Expo Command & Control Center (EC3) platform, is a shared information framework based on Big Data paradigm, that has been used from a wide scale of service provider to support Event Operation, Security and Facility Management (waste life-cycle, cleaning, safety and logistic etc...) to create a IoT Governance model.

Smart Analytics is a predictive Crowds Monitor from city access to site event. It’s an application based on EXPO EC3 legacy data together with: mobility information coming from TIM mobile infrastructure, Open Data provided by Public company (Train, Airport, parking etc..) and Social information (FB, Instagram, Twetter etc..). All of this information has been used to provide a predictive visitor information that supported Expo Organisation and Local City Safety &Security during the event.

Achieved impact

More than 70.000 events have been managed during the 6 months Expo, more than 70% of these has been managed in a pro-active way (without any user impact), and 97% has been solved in less than 2 hours.

Is this project a best practice? Why?

EXPO is composed by a number of stakeholder that has benefited from this EC3 service, full immersive managed visitor experience, event site well clean and refurbished, Local Public entity has managed Safety & Security, Transportation and logistic in a sustainable approach.

What are the main lessons learned during implementation?

We have identify the following key drivers to succeed to build a Smart City: Flexibility, Innovation, Governance and Security.

Flexibility to manage all the different stakeholder requirements, Innovation to introduce new technology based on Service approach, Governance of all events and Security that is a must in a digital world to ensure Safety.

Title

EXPO 2015 ENGINEERING & SERVICE MANAGEMENT DIRECTOR