Type 3: Multi-stakeholder urban alliance

Sector of the company/organisation

Energy & Utilities

Name of activity/project (or solution offered)

Smart City L’Aquila

Relevant urban sustainability topic

climate (mitigation, adaptation,…)
resource-efficiency (waste, water, materials, circular economy,…)
infrastructure (built environment)
lifestyles (sustainable consumption, recreation, leisure,…)
sustainability strategy (strategy development at city level, urban planning,…)

Start year


End year


Brief project summary

Enel Distribuzione is carrying out a project in L’Aquila in which smart grid solutions are implemented. The main objectives of this initiative are:
• improving the quality of the service delivered to end users
• decreasing energy consumption
• decreasing CO2 emissions
• strengthening the existing energy distribution infrastructure

Short activity description

The project is divided into 3 main categories:
• Grids preparation e communication network
Upgrade of control and protection standards in the primary substations and the installation of smart devices in the secondary substations
• Smart urban services – electric mobility
Installation of an electric infrastructure that will include 80 recharging points, through the installation of 37 “Pole stations” and 2 “Fast Recharge Plus” stations
• Customer awareness – Enel Info+
Energy monitoring services enabled by the provision of: 25.000 Enel Info+ WiFi kit composed by Enel Smart Info – WiFi supported and PC/Web/Smartphone application and 18.000 Enel info+ kit Basic (Enel Smart Info + PC application)

Achieved impact

All citizens of the municipalities involved and the municipality itself.

Giving customers a greater awareness of their own electric energy consumption in order to reduce and optimise consumption, and evidence that saving energy is not necessarily difficult, inconvenient or meant to sacrifice comfort. Providing the enabling infrastructure for electric mobility with a complete set of recharging solutions. Enabling new market energy efficiency, active demand and electric mobility services.

Is this project a best practice? Why?

This project was designed on the basis of the previous experience of Isernia Smart Grids project, where for the first time a complete set of solutions for smart cities was provided (smart grid, recharging infrastructure for EVs, customer awareness) and proved to be effective to contribute to sustainability challenges and smart city objectives.

Challenge is customer involvement and engagement with energy efficiency. The transition of Enel Info+ from its “experimental” dimension within the Isernia project to an actual service required the recruitment, the kit delivery and the customer assistance to be revised in view of an efficient management of the project.

What are the main lessons learned during implementation?

Long time and effort is required to finalise the recharging infrastructure installation plan together with the municipality.
To engage consumers it must be ensured full understanding of the project and its benefits to avoid:
– Participants lacking a purpose
– Not knowing how to use the devices
– Not knowing how to live alongside the devices effectively

Furthermore it is required to:
• Make the consumers understand the global benefit, beyond saving money
• Support (installation phase and after) and encouragement
• Preference for wireless technology, quick and easy configuration with mobile apps
• Devices need to be consumer-friendly
• High involvement of municipalities and community