Helpdesk Services
Account Management
Every CSR Europe member has a personal account manager who acts as a primary contact point and regularly informs members about opportunities for engagement based on their interests.
Your account manager can assist you with information requests, providing relevant documentation that CSR Europe has readily available and connect you with other practitioners in the network.
Bespoke Helpdesk Services
In addition to the account management service, CSR Europe member companies are entitled to an annual helpdesk credit for bespoke service. Examples of services CSR Europe can provide are:
- A structured review of a CSR/sustainability report: benchmarking a member's CSR report against company and reporting best practice and highlighting latest trends and developments
- Issue specific research, for example a sector/competitor benchmark research on a specific CSR issue, or an overview of the latest European policy developments in a particular area
- CSR trainings for practitioners from the field and/or colleagues from other business functions in their company
If a member company should wish to pursue more in-depth services , this can be discussed on a bilateral basis. CSR Europe can for example assist companies in:
- Organising a stakeholder dialogue session on a specific topic of key importance to the company, e.g. to receive feedback on a company's reporting and communication on its social and environmental performance
- Providing an expert judging panel for a company's internal CSR Awards
Helpdesk Reports for Members
Many of the reports resulting from the helpdesk service have an added value not only to the company initially requesting it, but also to CSR Europe’s membership as a whole. Upon members' request, CSR Europe makes selected reports available for members online.
