Helpdesk Services
Account Management
Every CSR Europe member has a personal account manager who acts as a primary contact point and regularly informs the member about opportunities for engagement based upon a particular company's interests. Your account manager can assist you with information requests, providing relevant documentation that CSR Europe has readily available and connect you with other practitioners in the network.
Bespoke Helpdesk Services
In addition to the account management service, CSR Europe member companies are entitled to two days credit for bespoke service annually. Within this credit, examples of services CSR Europe can provide are: 
- A structured review of a CSR/Sustainability Report; benchmarking a member's CSR report against company and reporting best practice and highlighting latest trends and developments
- Issue specific research, for example a sector/competitor CSR benchmark research on a specific CSR issue, or an overview of the latest European policy developments in and around a particular area
- CSR trainings for practitioners from the field and/or colleagues from other business functions in their company
If a member company should wish to pursue more in-depth services that go beyond the two credit days, this can be discussed on a bilateral basis. CSR Europe can for example assist companies in:
- Organising a stakeholder dialogue session on a specific topic of key importance to the company, e.g. to receive feedback on a company's reporting and communication on its social and environmental performance
- Providing an expert judging panel for a company's internal CSR Awards
For more information, please contact Carien Duisterwinkel, cd@csreurope.org.
CSR Europe members can access more information and examples of helpdesk services by logging in below.
